Better Questions for Better Patient/Client Engagement Part 2
CPD Hours / Duration
1 hour/s
Depends on Membership level

Better Questions for Better Patient/Client Engagement Part 2

Presenter Tina Dolphin, Executive Coach & Trainer - Better Questions

Tina is an executive coach, speaker and specialist communications trainer with over fifteen years experience working with individuals and groups across a diverse range of sectors including; healthcare, pharmaceutical, aged & disability care and government. 

Over many years, witnessing first hand how some simple questioning techniques can bring about significant change in peoples lives, Tina has developed a true passion and desire for training others in the skill of effective communication with an emphasis on questioning.

Having trained thousands of Health, Aged and Disability care professionals throughout Australia, Tina has gained a solid reputation in this field, with her experiential workshops enabling her delegates to experience for themselves, how a more ‘conscious conversation’ benefits both the practitioner and the recipient - often with profound results!

Tina is a past board member of the International Coach Federation Australasia and past president of the Sydney Chapter.

Course Content

Communication typically consists of too much TELLING and not enough ASKING!  - This often habitual or ‘default’ communication style, can inhibit people from taking responsibility for their own health and wellbeing.

Join Tina in this second webinar in a series of two, for insights and practical tips that will enable you to enhance your communication skills and professional practice so that you can empower your Patients/Clients. This will result in more engagement and motivation towards self-care, and less dependence upon services.

Target Audience

Learning Outcomes

In this session, you will:

  • Recognise unintentional, but influential questioning styles and more effective ways to question
  • Use Questions that empower and lead to self-motivation
  • Understand what causes resistance to an empowering/questioning approach and options to better manage this.  
  • Introduction to the Better Questions communications framework