ISBAR and Assertiveness Training
CPD Hours / Duration
1.5 hour/s
Depends on Membership level

ISBAR and Assertiveness Training

Presenter Anne Evans-Murray, Nurse Education Consultant - Health Ed Professionals

Anne has extensive experience, with 26 years lecturing for Gold Coast Health District and Griffith University, where she lectured for the Masters of Critical Care course.

She currently also lectures at Bond University Medical School.

In addition to her Nursing qualifications, Anne holds the following qualifications; B. Health Sc., CC Cert. Grad Cert Critical Care. Credentialed Critical Care Nurse (ACCN), Grad. Dip. Ed., Masters of Education, Registered Counsellor: Diploma of Professional Counseling and a Certificate IV Workplace Training & Assessment.

Anne is a Professional Member Australian Counseling Association  (PMACA) and The Australian College of Critical Care Nurses (ACCCN).

She has written three books; “ECG’s Simply - Cardiac Arrhythmias Made Easy”, “Interpretation of Chest X-rays Simply” and “Uncomplicating Life, Simply”.

Anne is also a frequent presenter at workshops, seminars and conferences throughout Australia and New Zealand on subjects such as high dependency nursing, cardiac arrhythmias & ECG interpretation, chest x-rays, Assessment of the Deteriorating Patient, leadership skills, self-development, assertion training and counselling skills.

She also conducts accredited advanced life support (ALS) training for nurses and doctors.

As well as these activities Anne also has her private counselling practice and is a frequent presenter at the educational events throughout Australia and New Zealand.

Anne has a commitment and passion for empowering people through increased knowledge with the hope that such knowledge will lead to an improvement in patient outcomes and enhance your performance satisfaction.

Course Content

In this session, we are going to explore communication problems and the link to adverse events.  We will examine the evidence that poor communication (non-assertion) increases adverse events and leads to a decrease in patient safety.

We will also discuss how the traditional medical and nursing hierarchy can adversely affect the nursing culture, where nurses and midwives may not feel safe to speak up and are fearful of repercussions if they do. 

This webinar is from the perspective of a Registered Nurse who is a Registered Counsellor with extensive experience in assertion training for nurses and midwives.

The ISBAR communication tool is a framework for nurses to use to assist nurses with communication.  The ISBAR tool will be explained and a discussion provided on the areas that nurses may find difficult.  Assertiveness practical points will also be provided in this webinar.

Target Audience

Learning Outcomes

In this session you will:

  • Gain an understanding of the ISBAR tool, a framework to assist with communication 
  • Explain why the traditional medical and nursing culture imbalance can impact the outcome for a deteriorating patient
  • Explore strategies that you can use to increase your personal power and gain assertion skills
  • Apply practical tips on assertiveness - including body language, deflection of criticism, when others interrupt you when you speak