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Dealing with Difficult people in the Workplace
CPD Hours / Duration
1 hour/s
Depends on Membership level

Dealing with Difficult people in the Workplace

Presenter Cheryl Dezotti

Cheryl Dezotti is a Director, a Nurse Education Consultant, and a Wound Care Specialist at the Nurses for Nurses Network. Cheryl co-created and administers this Network to provide an online platform for Nurses to meet their continuing professional development requirements. She is also the editor, and major contributor, of the Nursing News Blog associated with this Network.

Cheryl’s varied and interesting career highlights include clinical experience in acute surgical, medical, and renal dialysis. The completion of her Master’s degree in Quality in Health Care led to senior management roles in both the acute and aged care sectors, the later leading to her appointment as a Nurse Advisor and Administrator with the Department of Health and Ageing.

Cheryl has worked extensively in the field of education in a number of healthcare and university settings. She has a passion for wound care and has lectured widely on the subject in both Australia and internationally. This passion has led her to author a wound assessment book as well as creating a postgraduate wound care course.

As an author, Cheryl’s aim is to provide the reader with information that can be easily and practically applied in the clinical setting. As a presenter, Cheryl is known for her ability to deliver the complexities of clinical nursing research in a straightforward and easily understood format that allows attendees to easily apply the content to their individual clinical practice.

Cheryl’s goal is to make a difference to the recipients of health care and she believes that a positive outcome for the patient can only be achieved if Nurses keep up to date with best practice guidelines and their practical application in the workplace.

Course Content

Healthcare workers are exposed to difficult people on a daily basis. Nurses interact with a plethora of different personalities with varying priorities, viewpoints and spheres of influence which all have the capacity to impact the Nurses ability to do their job. Over time Nurses develop the skill and art of effectively communicating with difficult people. This session reviews key tips in dealing with difficult people.

Target Audience

Learning Outcomes

In this session you will:

  • Gain an understanding of the types of situations experienced by Nurses when dealing with difficult people
  • Receive information to facilitate effectively communicating with difficult people in the workplace
  • Review strategies to consider when meeting a difficult person
  • Identify personal actions o take to assist you in dealing with difficult people in the workplace
The Nurses for Nurses Nursing CPD Network Australia