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The new Aged Care Quality Standards – focus on meeting the needs of CALD consumers
Presenter Mary Andrews
Mary has a background in Pharmacy from her native Ireland. She migrated to ‘sunny’ QLD over 30 years ago, where she started her career in aged care with the Department Veterans’ Affairs and had 25 years’ experience liaising with a range of service providers, acute care facilities, industry professionals and government agencies in relation to the complex health needs of the veteran community.
For the past five years she’s been working with Diversicare to promote the needs of CALD communities. She initially coordinated their Community Visitor Scheme - which aimed to help reduce social isolation of CALD clients in residential facilities. Her current role is as a project officer with the PICAC (Partner’s in Culturally Appropriate Care) program - delivering cultural competence training, information and resources to support aged care providers in the provision of culturally appropriate care to CALD clients.
According to the Australian Insitute of Health and Welfare, in 2016, there were 3.7 million Australians aged 65 and over. Of this number, 1 in 3 were born in a non-English speaking country.
It is well documented that culturally and linguistically diverse (CALD) older people experience a number of cultural barriers that prevent them from accessing and effectively using aged care services.
With the introduction of the new Aged Care Quality Standards, there is a focus on inclusivity and recognising the priority of consumer dignity and choice.
In this webinar, we will be discussing the CALD aged care client and how the new Aged Care Quality Standards can be considered in meeting the needs of consumers/residents from CALD backgrounds.
In this session, you will…
- Gain an understanding of what the new Aged Care Quality Framework means for CALD consumers
- Recognise inclusion and respectful practices within cultural diversity
- Explore/Examine the meaning of ‘dignity and choice’ for multicultural consumers
- Review current practices/communication for CALD residents to ensure they’re in keeping with the new Standards