Terms and Conditions
Health Services Evolution Pty Ltd (HSE)
also trading as the Nurses for Nurses Network (NfNN) and the Nursing CPD Institute (NCI)
1.General Terms and Conditions (T&C's) for all Users
1.1 The websites www.nfnn.com.au and www.ncpdi.com.au are owned by Health Services Evolution Pty Ltd.
1.2 Your access to these websites is subject to these Terms and Conditions, privacy statement, notices, disclaimers, or other statements contained on these websites. By accessing, viewing, or otherwise using these websites, you agree to be subject to these Terms and Conditions.
1.3 Health Services Evolution Pty Ltd may, at its sole discretion, vary or modify these Terms and Conditions. Any subsequent use of the websites by you will constitute acceptance of these Terms and Conditions as they appear at the time.
2. Your Account (Nursing CPD Institute Members)
2.1 Full Individual Member - You must be a registered user of the Nursing CPD Institute website (www.ncpdi.com.au
) before you can provide content for inclusion on the site, participate in forums, or access any other of the members only content areas. To apply for registration please view the registration page. Health Services Evolution Pty Ltd reserves the right to refuse to register a user of the website for any reason.
2.2 Full Individual Member - You only have access to the members only section of the website whilst you remain a current financial member. After the expiry date of your membership, you will not have access to any areas of the members only section of the website including any CPD certificates you may have generated. Should you renew your membership after its expiry date we cannot guarantee that any content that you created on the website including CPD certificates will be available.
2.3 Free Subscriber - membership gives you access to three (3) free sessions and one (1) free certificate. If you have chosen to register as a Free Subscriber, your access to the website inclusive of CPD certificates that you may have generated is reliant upon your subscription to email correspondence from the Nursing CPD Institute remaining active. Therefore, if you unsubscribe your Free Subscriber membership will be deactivated.
2.3.1 Only one (1) Free Subscriber membership is available per individual user. The use of multiple email accounts to create multiple Free Subscriber memberships for the same individual is prohibited. If it is found that the individual has more than one (1) Free Subscriber membership, only the original membership will remain active and all other accounts associated with this individual user will be deactivated without notice.
2.4 Corporate Subscriber - Individual NCI Subscriber Becoming a Corporate Subscriber: A person who has attained NCI certificates in the course of their individual membership will retain access to those certificates if they are transferred to an organisation as an organisational subscriber in the following circumstances:
Their individual membership is current at the time of their request for transfer to an organisation’s subscription
Their individual subscription had lapsed – however, the member has paid the interim amount to ensure ongoing access to their past certificates at the time of their request to transfer to an organisation’s subscription
2.4.1 Corporate Subscriber - Corporate Subscriber becoming an individual Subscriber: A person who has attained NCI certificates whilst being an organisational subscriber and then purchases an individual membership will retain access to those certificates as an individual member in the following circumstances:
- Their corporate membership is current at the time of their request for transfer of their records to an individual subscription
- Their corporate subscription has ceased – however, the member has paid the interim amount to ensure ongoing access to their past certificates at the time of their request to become an individual member
2.5 Health Services Evolution Pty Ltd respects your privacy
2.6 All accounts must be registered with a single valid email address. Accounts may be closed without notice if found to be using someone else's email address. Health Services Evolution Pty Ltd may request that registered users reconfirm their account details from time to time.
2.7 If you do not abide by these Terms and Conditions we may suspend or terminate your account without notice. You must not re-register to the Nursing CPD Institute website.
3. Membership Fee
3.1 Membership is an annual commitment which can be paid as a lump sum annual payment or in a block of 12 monthly payments.
3.2 The monthly fee is only available via automatic payment (purchased in 12 monthly blocks).
3.3 Should your membership lapse and you wish to re-join the Nursing CPD Institute and re-activate your previous account you are required to pay the amount owing from the date your membership expired to the date you wish to re-join.
3.4 All our prices are in Australian Dollars.
4. Your Account (Nurses for Nurses Network Members)
4.1 All accounts must be registered with a single valid email address. Accounts may be closed without notice if found to be using someone else's email address. Health Services Evolution Pty Ltd may request that registered users reconfirm their account details from time to time.
5. Supply of Content
5.1 Health Services Evolution Pty Ltd retains the right to decide whether to publish, edit, block, delete, reject, or remove any part or all of your content or any other content on the website.
5.2 You will not upload files that contain viruses, have corrupted files, or that may damage the operation of the websites.
5.3 You give consent for Health Services Evolution Pty Ltd to do or omit to do any and all acts in relation to your content that would otherwise infringe any past, existing or future moral rights in the content. You waive any rights you may have to take action against Health Services Evolution Pty Ltd in relation to any act of omission which would otherwise infringe any past, existing or future moral rights in your content.
5.4 You guarantee the content that you submit is your original work and you own all rights in relation to the content. You indemnify Health Services Evolution Pty Ltd against any action, claim or proceeding alleging that the content infringes on the rights of any person, any cost, charge, expense, payment, loss, damage, or liability suffered or incurred by Health Services Evolution Pty Ltd in connection with the preceding.
5.5 Any links to third party sites are not endorsed by Health Services Evolution Pty Ltd and you access these links at your own risk.
5.6 You will not use the websites for the purpose of advertising or marketing any goods or services unless authorised by Health Services Evolution Pty Ltd
5.7 You will not use the websites to conduct or forward surveys, contests, money making schemes, or chain letters or emails.
5.8 You will not collect any information about members and provide this to other parties without the consent of Health Services Evolution Pty Ltd or the individual member's consent.
6.1 The content and format of the websites may be changed by Health Services Evolution Pty Ltd without notice, at any time, in its absolute discretion.
6.2 Health Services Evolution Pty Ltd has not verified the content of the information available on the website, which may not be complete, accurate or timely for your purposes and makes no warranty as to the accuracy or completeness of the information. Nor does Health Services Evolution Pty Ltd endorse the information. It should be considered general information and not used in isolation.
6.3 Neither Health Services Evolution Pty Ltd nor any of its Directors, employees, or associates guarantee the security of the websites.
6.4 Health Services Evolution Pty Ltd does not guarantee that the functions available on the websites will be error free or that the functions provided will be free of interruptions. The websites and the servers that makes the website available to you may not be free of viruses or bugs and that you acknowledge that it is your responsibility to implement sufficient virus checks to satisfy your own requirements.
6.5 Health Services Evolution Pty Ltd does not monitor or review all information posted on its websites. To report objectionable posts or concerns please email [email protected]
(NCI) or [email protected]
6.6 Should you leave the sites via a link contained on the sites you do so at your own risk.
7. General Terms
7.1 Except for the content supplied in the Forum, all intellectual property rights on the websites and its content will remain vested in Health Services Evolution Pty Ltd. You may not copy, reproduce, modify, transmit, communicate to the public or otherwise use this website or its content in any way other than for your own personal use or where authorised by Health Services Evolution Pty Ltd.
7.2 Any communication or material sent by you to the website, in any format without limitations will be treated as non-confidential other than material that comprises personal information as defined in the Privacy Act 1988.
7.3 We may change these T&Cs from time to time. You should know that by continuing to use our Sites you're agreeing to the updated T&Cs. To make it easy for you to find the latest T&Cs, we provide a link at the bottom of each page of our websites and other Sites and platforms as appropriate.
7.4 Have Concerns? Let us know by calling us on 07 4151 3884 (NCI) or 07 4153 4215 (NfNN) during business hours or emailing us at [email protected]
(NCI) or [email protected]
(NfNN ) and we'll help you as quickly as we can.
8. Complaint Handling Policy
8.1 We value complaints as they assist us to improve our service. Health Services Evolution is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.
8.2 Definition of a complaint - Complaints are defined as any expression of dissatisfaction or grievance made to Health Services Evolution Pty Ltd by a customer in relation to the services provided.
8.3 Where can I make a complaint?
- By completing the contact form on our website
- By telephoning us on 07 4151 3884 (NCI) or 07 4153 4215 (NfNN)
- By emailing us at [email protected] (NCI) or [email protected] (NfNN)
8.4 What information should I provide, and what happens to it?
To help us investigate your complaint quickly and efficiently, we will ask you for the following information: Your name and contact details
- The nature of the complaint
- Details of any steps you have already taken to resolve the complaint
- Details of conversations you may have had with us that may be relevant to your complaint
- Copies of any documentation which supports your complaint.
- We record all verbal or written complaints. This assists our management team to monitor feedback in order to identify ongoing trends and continuously improve our processes and service.
8.5 What happens to my complaint next?
We are committed to being responsive to your needs and to resolving your complaint as quickly as possible. We will acknowledge receipt of a complaint within 24-72 hours and will strive to resolve all complaints within seven days. Wherever possible, we aim to resolve your complaint at the first point of contact, with as little formality as possible. If we're unable to resolve your complaint immediately, we'll give you a timeframe, a contact person and details of our complaint handling process. We may need to contact you to clarify details or request additional information where necessary.
8.6 How will you keep me informed on progress and outcomes?
We'll make contact regularly to update you on the progress of your complaint, especially if there are any delays or changes to what we have previously communicated. We'll also give you feedback on any changes to our products, services or processes that occur as a result of your complaint. Where appropriate, after we resolve your complaint, we may contact you at a later date to seek your feedback on how it was handled.
8.7 What if I'm unhappy with the proposed resolution?
If your complaint cannot be resolved by the usual complaint process, it will be referred to Health Services Evolution Pty Ltd management, you will be informed and provided with an amended timeframe for resolution. If we are still unable to resolve the complaint to your satisfaction, we will provide you with information about how you can take further action.
8.8 Do you review your complaint handling policy and procedures?
Health Services Evolution Pty Ltd is committed to continuous improvement and we review this policy and process regularly and update it as required.
For more information in relation to Privacy Complaints click here>>
This document was last updated the 1st January 2019
© 2019 Health Services Evolution Pty Ltd