Need help?

Check out our FAQs below… if you still need help contact us

How do I watch a Webinar?

Simply hover over the webinar and the play button will appear. If you can’t watch it all in one sitting it will remember where you left off.

How do I complete a Read Quiz?

Download and read the documents and complete the quiz. You will be required to achieve 100% to generate your certificate.

How do I complete a Video Quiz?

Watch the videos supplied and complete the quiz. You will be required to achieve 100% to generate your certificate.

Where are my Certificates?

Your generated CPD certificates are located in your dashboard. Click here to view your certificates >>

How do I change my password?

You can reset your password two ways:

  1. Via your dashboard – Click here to reset now >>
  2. Call the office and we will help you out
How do I change my personal details?

You can change all your account details including:

  • Contact details
  • Payment methods
  • Password reset 

Via your dashboard – Click here to access your dashboard >>

How do I renew my subscription?

Auto-renewal Option (default on purchase)

If you have opted to use auto-renewal, then the payment for continuing your subscription will be processed using your nominated credit card on the day your renewal is due.

Manual Renewal

If you have opted out of auto-renewal, then you will receive an email letting you know that your subscription is due.

Simply follow the prompts in the email to renew or login to your account and follow the payment options. Click here to renew today >>

If you would prefer, call us and we’d be happy to process your renewal over the phone.

Please Note: Auto-renewal settings can be changed in your dashboard Click here to change settings >>

What are my AHPRA CPD requirements?

Nurses and Midwives are required to undertake 20 hours of Continuing Professional Development. If you are a Nurse and a Midwife, you will be required to undertake 40 hours.

We recommend you visit the following websites for more comprehensive information on your AHPRA registration requirements:


View the Nursing and Midwifery Continuing Professional Development Registration Standard (PDF) from Australian Health Practitioner Regulation Agency (AHPRA) >>

Do all CPD activities comply with AHPRA requirements?

All CPD comply with AHPRA requirements. Our CPD sessions at a minimum equate to 30 mins of CPD.  Once you have completed your evaluation, you will receive a CPD certificate that is stored on the website and can be printed or be included in your online Professional Portfolio that you can present to AHPRA should you be audited.

Is there a limit to the number of CPD activities I can undertake?

As a financial Subscriber, you can undertake as many CPD sessions as you like, whenever you like and however you like. You can also decide which ones you’d like to include in your online Evidence Portfolio.

What type of CPD activities do you provide?

As everyone’s learning style is different, we offer a fantastic range of engaging and different activities, including interactive recorded webinars, watch a video and complete a quiz, read an article or document and complete a quiz, plus loads of articles and information on a range of nursing topics.

Is my NCI subscription fee tax deductible?

Education expenses can be a tax deduction, however, we recommend that you seek advice from your tax accountant as to the extent that would be claimable.

I want to print my certificate in black and white. How do I do this?

When you go to print certificate select print preview – then select properties – then choose greyscale. Your certificate should then print out in black and white – if the colour is too light you can make it darker on the properties screen.

The sound on my video is very quiet

Unfortunately, with some of our sessions, the presenter talks very softly so make sure you turn up the volume on your computer/speakers when you start watching a session if it seems quiet.

We also recommend for the best sound experience to wear a headset.


Are courses included in an annual subscription?

No, the courses are an additional cost. However, as an annual subscriber, you will receive a discount. Go to your dashboard to get the coupon code before purchasing a course.

For how long do I have access to the course content for?

You will have access to the course content for 12 months from the day of purchase.

Can I re-watch or re-read the content of the course?

From the time of purchase you are able to access any content from the course as many times as  you like for the next 12 months.

Do I receive a certificate?

Yes. Once you’ve completed all the modules of the course you will receive a certificate of completion.

Your CPD certificates will be stored on the website, in your dashboard where you have access to them while you are a financial member of the Nursing CPD Institute.

You can choose which ones you’d like to include in your online Evidence Portfolio.